Refund Policy

Last updated: June 5, 2026

Each figurine is custom-made to your order. Because of this, we have a limited refund policy. Please read it carefully before purchasing.

Eligibility for Refunds

We offer a full refund or reprint if:

Your figurine arrives damaged or broken
The figurine you received is materially different from the approved design preview
Your order is lost in transit (confirmed with carrier)

We do not offer refunds for:

Dissatisfaction with the AI-generated design that you approved before ordering
Minor color variations due to printing characteristics (PLA colors can vary slightly by batch)
Buyer's remorse or change of mind after printing has begun
Orders where the submitted photo was low quality, blurry, or obscured, resulting in a less detailed design

To request a refund or reprint, email us at [PLACEHOLDER: contact@barkart.co] within 14 days of delivery. Include:

We will respond within 2 business days.

Approved refunds are processed to your original payment method within 5–10 business days, depending on your card issuer.