Refund Policy

Last updated: October 11, 2026

Every BarkArt.co product (canvases, framed prints, blankets, mugs, ornaments, personalized coloring books and personalized calendars) is made to order from the artwork you choose, so each one is one of a kind. For that reason we don't accept returns or give refunds for change of mind. We only replace or refund items that arrive damaged or with a printing defect. This matches the policy of our print partner, Printful, who makes and ships every order.

What We Cover

We'll send a free replacement of the affected item if:

• It arrives damaged, for example a torn or dented canvas, a broken frame or glass, or a cracked mug or ornament
• It has a printing defect, for example smudging, streaks, a misprint, or a different image or product from the one you ordered

This includes printed coloring books. Coloring books can be cancelled for a full refund before you approve the drawing of your dog (use the link on that page). Digital (PDF) coloring books are delivered as soon as they're made; if a download doesn't work, email us and we'll send it again. If a page of your book has a problem, for example your dog is cut off or a page is missing, email us and we'll fix it and send it again free.

Personalized calendars can be cancelled for a full refund at any time before you approve them for printing, whether at the cover check or at the final review of all 13 pages (use the cancel link on that page). After you approve, your calendar is printed just for you, so it's covered only if it arrives damaged or misprinted, for example torn pages, a broken binding or a page that doesn't match the one you approved.

If a replacement isn't possible, we'll refund that item instead. Only the affected item is replaced or refunded, not the rest of the order.

Not Covered

• Change of mind, or returning an item that isn't damaged or defective
• Disliking an AI-generated design you previewed and approved before ordering. You can see your portrait and ask for changes before you buy.
• Disliking how your dog looks in a coloring book after you approved the drawing of your dog. You see the drawing first, can request up to two changes, and can cancel for a full refund before approving.
• Disliking a calendar picture, or a date, name or title you typed, after you approved the calendar for printing. You see every page first, can redo up to 5 pictures and fix dates and the cover title free, and can cancel for a full refund before approving.
• Small color differences between your screen and the printed product. Screens vary, and canvas, fleece and ceramic all show colors a little differently.
• Lower detail caused by a blurry, dark or partly hidden photo
• Orders sent to an incorrect or incomplete address entered at checkout, and packages the carrier marks as delivered
• Damage from use after delivery, such as wear or washing damage

How to Request a Replacement

Email us at support@barkart.co within 14 days of delivery and include:

• Your order number or the email you ordered with
• Which item has the problem and a short description of it
• Clear photos of the problem, and of the box and packaging if it arrived damaged

We respond within 2 business days. You don't need to send the item back. Please keep it and its packaging until your request is resolved, in case the carrier or our print partner asks for more photos.

Processing

Replacements are printed and shipped at no charge. Approved refunds go back to your original payment method within 5–10 business days, depending on your card issuer.

Contact

Lukas Labs LLC dba BarkArtCo
2030 W Baseline Rd #134, Phoenix, AZ 85041
Phone: (888) 208-2468
Email: support@barkart.co